Shipping policy

Shipping Policy

Effective Date: May 1, 2024

Processing Time

  • Order Processing: All orders are processed within 2-7 business days. During peak times such as holidays or promotions, processing times may be slightly extended.
  • Made to Order: As all our products are custom-made upon order, please allow additional time for printing and quality checks.

Shipping Times and Methods

  • Standard Shipping:
    • Domestic (within the USA): 3-7 business days
    • International: 7-20 business days

Please note that shipping times are estimates and do not account for any delays caused by carriers or customs processing.

Shipping Confirmation & Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number(s). The tracking number will be active within 24 hours.

Customs, Duties, and Taxes

Firehall Apparel is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Shipping Address

  • Please ensure all shipping information is correct. If you have made an error in your shipping address, please contact us immediately at [Customer Service Email]. Once an order has been processed, we are unable to change the shipping address, and the customer will be responsible for any additional shipping charges.

Lost, Stolen, or Damaged Packages

  • Lost/Stolen Packages: If your package is marked as delivered but you have not received it, please contact the shipping carrier first. If the issue is not resolved, please contact us at firehallapparel@gmail.com.  
  • Damaged Packages: If your order arrives damaged, please take photos of the damaged product and packaging and contact us immediately at firehallapparel@gmail.com with the details. We will work with you to resolve the issue.

Return to Sender

  • If a package is returned to us due to an incorrect address provided by the customer, or if the package is unclaimed, the customer is responsible for the cost of re-shipping the package.

Contact Us

If you have any questions about our shipping policy, please contact us at:

  • Email: firehallapparel@gmail.com

This shipping policy is subject to change without notice. Please check back periodically for updates